Tag: pace staffing

Getting the Most from Your Gen Y Workers!

by Jeanne Knutzen | February 18, 2014

0 Blog, Legal Issues - Staffing Gen Y, Gen Y Workers, Generation Y, hiring, Management, marketplace, pace staffing, PACE Staffing Network, recruiting agency seattle, Seattle Staffing, Seattle Staffing Agency, staffing agency seattle, Supervision, Teambuilding

For the generation of people born in the mid 70’s to 90’s who have been entering the workforce for the last decade and a half, their experience of work has been quite different than the experiences of previous workers. According to a recent study by Yale Economics Professor, Lisa Kahn, the impact of these first work experiences, will shape how our Gen Y’s deal with their work environment for decades to come.      Unfortunately for most Gen Y’s, their first exposure to the economic marketplace has not been good. They’ve seen jobs lost, retirement funds destroyed, people losing homes and in some cases families—all because of economic realities that appear to be beyond individual control. While our Gen Y’s have been more sheltered by their parents than the generations of the past, they are also a generation who has  found itself working inside an economic environment where even the most  calculated risks and well thought out plans have not panned out. It is no surprise that our Gen Y’s are probably one of the most risk adverse generations of the recent past. Here’s how that risk adversity plays out in the workplace: ●  They are less likely to change jobs, IF you treat them right. Even if more difficult for your Gen Y workers to develop loyalty towards you as their employer, they will stay put at jobs and companies that meet their needs. While older generations have been told that when you are young, you are supposed to change jobs to find the right fit for you, the Gen Y folks are actually more hesitant to do so, even for an increase in pay. In fact, studies show that Gen Y’s are more likely respond favorably and stay put in jobs or work for companies and managers who provide the kind of work environment they prefer. ●  They value mentorship. If you are managing someone younger, you may want to consider over explaining your instructions and decisions—making sure your Gen Y folks are mentored at a level that meets their needs for knowledge, information, and praise. While lacking the experience and perspective to read between the lines, they are very eager to learn, and enjoy opportunities you can provide them to interact with you on decisions you are making. They love being asked for their ideas or feedback. The typical awards for good work—annual salary bumps, title adjustments, etc.—are often less motivating to a Gen Y worker than are ongoing opportunities for mentoring from someone they value and respect. ●  They distrust hierarchies and will challenge conventional thinking. In team meetings, they will look for all parties to be treated as equal team members. If you expect to be treated as “a boss,” think again, as it likely won’t happen and could get in the way of your goal to get the most out of your generation Y workers. If they challenge your ideas, don’t take it personally. If you experience them either unwilling or reacting negatively to your requests to “keep you informed,” it’s not that they want to be secretive about what they do; it’s that they see no value in “reporting up.” What Gen Y’s value most is mentoring and coaching from someone they respect, someone who looks and sounds more like a teacher than a manager. ●  They think of success as being about “luck” rather than planning. According to Paola Giuliano of UCLA’s School of Management and Antonio Spilimbergo of the International Monetary Fund, employees who started working during the last ten years, tend to believe that success is as much about “luck” and “being there” as it is about effort or planning. While they have seen government safety nets growing at a rapid rate, it has been amidst a growing skepticism about the government’s ability to do what it promises. This somewhat fatalistic attitude towards success has made our Gen Y’s good at compromising—accepting jobs or work that are very different from their planned careers, knowing that someone or something will always be there if their luck fails. For our Gen Y’s, planning for success seems more futile and less relevant to what they see as reality. ●  They VALUE HARD WORK. Even though luck is a component of the Gen Y mindset, it doesn’t mean they shy away from hard work when the job requires it. Many of our Gen Y-ers have never known job security and consider “being fired” a very real possibility if they don’t work hard enough. Managers shouldn’t be afraid to challenge their Gen Y workers with “more to do,” but give them lots of latitude in how/when to do it. The lines between work and play are much more blurred for your Gen Y workers than it has been for workers of the past. ●  They need clarity! Gen Y workers hate uncertainty and expect quick and clear answers, neatly defined goals and how to get there. They also want access to information that they can research on their own. Ambiguity at any scale is unsettling to our Gen Y workers; putting pressure on managers to provide them with more information than has been made available to workforces in the past. They LOVE scorecards that let them know exactly where they stand and they need to know what they must DO to improve their scores. Objective measures of success will ALWAYS trump your subjective commentary. ●  They love teams; they hate conflict; they’re talented negotiators.  Our Gen Y’s have been deeply engrained with the wisdom that teamwork is far more efficient than self-reliance and will look for ways to engage with others in and outside of formal team settings.  You don’t have to worry about Gen Y’s becoming mavericks as did our Gen X’s. Their affinity for and the skills needed to develop teamwork is unparalleled in the history of workforces. To get your Gen Y’s assimilated into your work group; put them on project teams, preferably with short turnaround times and clearly defined deliverables. And yes, when conflict arises, be prepared to experience their negotiation skills, they’ve been negotiating with their parents and peers for years! jeanneJeanne Knutzen is the owner and founder of the PACE Staffing Network, a 38-year-old staffing company headquartered in Bellevue Washington—a community just outside of Seattle. PACE places the full range of generationally defined workers from boomers, to X’s to Y’s and so on in a variety of work settings—interim project work, core teams, virtual work environments. “We regularly explore the mindsets and perspectives of employees and employers to assemble teams that work together effectively. Helping clients find, select, and then manage the right workers to deliver the highest levels of work performance, is what we’re all about.” For a private consultation about what is going on with the employees on your team and some ideas on how to manage each employee to optimal levels of performance, please feel free to contact Jeanne at jeannek@pacestaffing.com.

25 things you need to know in order to hire the “right” employee

by Jeanne Knutzen | September 18, 2013

0 Blog, Human Resource Roles Job Market, pace staffing, Recruitng Profile, Seattle Staffing, Seattle Staffing Agency, Seattle Temporary Staffing, Staffing Agency, Temporary Staffing In Seattle, Work Environment

Hiring the right employee isn’t just about finding the best talent in the marketplace, but finding and eventually hiring an employee whose skills, work style and motivations best “fits” the unique requirements and offerings of a specific job and the work environment that goes along with it. To “hire right,” hiring managers and recruiters need to first understand the type of employee who best fits the actual work requirements—to create what we call a RECRUITING PROFILE.  Recruiting profiles are different from JOB DESCRIPTIONs, in that they are singularly focused on defining the qualities of candidates best suited to do the work identified in the job description. An effective RECRUITING PROFILE helps recruiters and hiring manager’s source candidates from the right places, recruit them for the right reasons, and hire the one candidate who best fits the full scope of work requirements. It focuses on KEY REQUIREMENTS, both the hard and soft skills needed for success, instead of wasting recruiter time chasing a perfect candidate who may or may not exist. Here’s our list of 25 things recruiters and hiring managers need to know about a job BEFORE they begin the search for candidates. This is a list based on our years of experience supporting countless hiring decisions, paying attention to what works and what doesn’t. THE WORK 1. Why Does this Job Exist? From an organizational perspective why is this job needed?  What is it intended to accomplish/contribute different from the contribution of other jobs on the team? 2. How Will the Employee Spend Their Day? What are the reoccurring tasks the employee will need to perform on a regular/daily basis? How will the employee spend most of their time? Doing what type of work/tasks? 3. Variety. Scope of Work. What is the range of work or variety of tasks that must be performed in order to produce the work product needed?  How varied in terms of content or complexity? How much organization is required to deliver the results needed? 4. Work Cadence. What is the typical pace of work that is required to achieve deadlines? Will the employee be expected to be an accomplished multi-tasker? How frequently are they asked to meet deadlines and what is the impact to others for an employee missing a deadline? 5. Key Deliverables. What are they key outcomes or work products that must be delivered on a regular basis by the person doing this job? What is the impact to the team/organization if the work doesn’t get done? Who/what is impacted? 6. Complexity. How would you describe the level of detail or complexity that goes into the completion of each deliverable/work product? How many factors must be considered before taking action? How much coordination must be done with others? 7. Quality or Quantity? Is the work content or expectations the type that would require an employee to consistently choose between quantity or quality? Or is the balance somewhere in between? 8. Problem Solving/Challenges. What types of problems are typically addressed by this employee? Will the issues that come up tend to be unique or reoccurring requiring application of proven solutions? Will the employee be asked to think outside the box—to come up with something new or innovative, or are more tried and true solutions more valued? 9. Interpersonal Communications. Who and what type of people does this person interact with on a regular basis? How often?  Written? E-mail, etc.? Are there any special circumstances surrounding the people they will communicate with regularly? Styles they need to accommodate? 10. Influence. Persuasion. Negotiations. How often will they be required to influence, persuade or negotiate with others? Will those people tend to be bosses? Peers? Direct reports? THE WORK ENVIRONMENT 11. Decision Making/Autonomy. How many and what kind of decisions will this person make at the direction of others? How many and what kind of decisions are they expected to make on their own? 12. Change. Would you describe the work environment as organized, structured and stable, or in frequent flux, subject to change without a lot of notice or preparation? How are changes handled in the work environment? 13. Training/Mentorship Availability and Requirements. What level of training, mentorship or hands on instruction will be available to the candidate? How much of the work to be performed will require company-specific training? 14. Teamwork. Collaborations. How often will the employee be asked to collaborate with others on getting work done, to make decisions?  To put team goals ahead of personal goals? 15. Learning. To deliver the outcomes required, how often and in what ways will they be required to learn something new?  Are they required to do most of their learning on their own, or how is new knowledge introduced into your work environment? 16. Management Style. Goal Setting. How tightly will the employee be managed with respect to goals, expectations and performance tracking? How will goals and expectations be communicated? Measured? What are the consequences of below target performance? 17. Management Style.Feedback and Support. How often and in what ways will they be given feedback? How available is their supervisor to answer questions, provide support? KEY REQUIREMENTS 18. Required/Preferred Skills. To deliver the work products required, what skills will be required that can’t be acquired on the job, via training or instruction? What skills would be helpful, but not absolutely necessary? Will the required skills be needed at the entry, intermediate, or advanced levels? 19. Required/Preferred Knowledge. To deliver the work products required, what knowledge or subject matter expertise is needed? Preferred? What components of the knowledge required can be taught or learned on the job rather than via formal education/training? 20. Required/Preferred Work Experience. To deliver the work products required, how much actual on the job experience is required? Preferred? Is it possible that a fast tracker could have acquired the skills or knowledge needed with less work experience?  Are there some specific types of work experiences more valuable or relevant than others? 21. Required/Preferred Personal Qualities Important to Success. What are the key personal qualities that a candidate needs to have in order to be successful? How would you describe the qualities of previous candidates who have been successful in the role? How are those traits different from those who have been unsuccessful 22. Required Certifications/Education. What certifications or licenses are required in order to perform the required job functions? MOTIVATORS 23. Attraction Opportunities. What are some of the special opportunities that will be available to the employee who accepts this job?  Opportunities to learn new things? To advance their career? To make a noticeable contribution? In other words, why would someone want to take this job? Where in their career cycle would the preferred candidate likely be, entry level? Mid/aspirational level? Mastery level? 24. Attraction Elimination Issues. Are there any factors in work content that would eliminate candidates based on certain personal preferences or restrictions? Travel? Availability? Pay rate? Physical working conditions? 25. “Corporate Fit.” How would you describe the “selling features” your company typically uses to recruit and retain its employees? Opportunity for advancement? Pay/Benefits? Entrepreneurial environment? Industry leadership? For a copy of a one page RECRUITING PROFILE which will summarize all of the information needed to focus your search for the right candidate, contact us at infocenter@pacestaffing.com. You can also inquire about additional interviewing guides, tools and checklists that are a part of our HiringSmart Best Practices Series.