Tag: Inavero

PACE Enters into Partnership with Prominent Customer Satisfaction Research Firm

by Jeanne Knutzen | October 28, 2014

0 Blog, PACE News! customer satisfaction, customer satisfaction research company, Customer Satisfaction Research Firm, Employment Agency Bellevue, Employment Agency Everett, Employment Agency Kent, Employment Agency Seattle, Employment Agency Tacoma, Employment Agency Washington State, Inavero

The PACE Management Team is excited to announce that we have entered into a new partnership with Inavero, a highly specialized customer satisfaction research company. Inavero will conduct regular surveys of our relationships with our customers to find out how we are doing—through our client’s eyes. One of the reasons we chose Inavero is that their research methodology is very simple, plus works in real time to identify and address issues that any one customer might have with their interactions with us. NancyIn the next few weeks, we will be emailing clients who we have done business in the last three months asking for their feedback on 3 short survey questions designed to score your satisfaction with our service. Responses showing ratings of less than 6 will be routed to our internal quality control team for immediate follow up and remedy. The use of a third party customer satisfaction process is new for us and reflects a program we will be piloting for the coming year. The goal is to tap into anything out customers believe would strengthen their partnership with us and we are looking forward to getting your feedback.

Opportunities and Challenges – IT and Engineering Staffing

by Jeanne Knutzen | May 28, 2013

0 Blog, Human Resource Roles, IT Staffing Engineering Jobs, Inavero, IT Jobs, IT Professionals, IT Staffing, PACE Staffing Network, Seattle Staffing, Seattle Staffing Agency, TechServe Alliance

With the demand for skilled IT and engineering professionals showing no signs of slowing down, a new study from TechServe Alliance and global survey firm Inavero is poised to help IT and engineering staffing firms, clients, and consultants understand and address the myriad of opportunities and challenges faced by all stakeholders in the talent engagement process. The recently released IT & Engineering Staffing Firms, Clients & Candidates: A 360-Degree Perspective examines the flexible IT and engineering workforce from three perspectives—1) clients, 2) candidates, and 3) staffing companies. The findings were based on 700 survey participants. Here’s a snapshot of the findings: Clients look for value. The study showed that clients look to their staffing providers to help them 1) reduce risk, 2) increase flexibility, and 3) supplement their core competencies with specialized skills. While the right skill match is the number one factor in placement success, clients also ranked their staffing providers knowledge of their industry as second most important to ensuring a successful placement. Staffing companies need to be experts at understanding a client's business. Clients #1 Pain Point – ONBOARDING. The number one pain point for companies working with IT and engineering consultants is the onboarding process—the time it takes to get new talent up to speed. Staffing firms need to continue working with the client and the candidate after the hiring decision is made to ensure an effective onboarding process. Top Talent Is Snatched Up Quickly. One of the studies findings is that both the staffing firm and their clients must move quickly if they want to hire top IT and engineering talent. Eighty-four percent of the IT and engineering professionals surveyed found their current job in less than three months, and nearly one-third (32 percent) found their most recent position in less than two weeks. IT and engineering professionals affirmed their preference to work flexibly. They value the opportunity they receive to gain expertise across multiple platforms and industries through staffing firm engagements. For a free copy of the executive summary of the TechServe/Inavero study, visit http://www.techservealliance.org/research/360-degree-study.cfm### To request specialized IT or Engineering talent from the PACE Staffing Network, contact infodesk@pacestaffing.com.