Tag: contract staffing

Need Your Temporary Employee to Make A Difference? Try Beefing Up Your Onboarding Process!

by Jeanne Knutzen | May 6, 2014

0 Blog, Management.Supervision Contract Employee, contract staffing, Flexible WorkForce, hiring, Onboarding, Orientation, Seattle Staffing, Seattle Staffing Agency, Seattle Temporary Staffing, Temporary Employee

Speaking as a company who takes the time to 1) understand the work our temporary employees will be doing for our customers, 2) determine the skills, knowledge, and experience our workers need to have to do the work at the levels needed, and 3) evaluate each employee in terms of the soft skills important to placement success – we know that even the “right fit” isn’t always good enough to ensure that a temporary employee will hit the floor running. If our clients have high stakes work in play and need our temporary employee(s) to perform at high levels right out of the gate, we suggest a thorough onboarding process to get our employees up and running quickly. It goes without saying that the days of greeting a temp, showing them their work station, lunchroom and bathrooms, and then leaving them alone to figure out what to do next, are long gone – if they ever existed. Work is much too complex, the importance of following work policies too critical, etc. to leave a temp’s orientation to chance. While temps are known for the ability to figure things out, because work environments are almost never the same, when it comes to temporary or contract workers more time needs to be spent up front, explaining all those things that are unique about you, your work environment, and your expectations of their work. In some ways, because you need/expect productivity quickly from your temporary/contract workers, the timing and importance of their orientation may even be more important than the timing and importance of the orientation you provide to your core workforce. The two orientations are, of course, quite different. Orienting your temporary/contract employees must be done quickly and efficiently, requiring a clear roadmap or checklist of what they need to know. Here are FIVE THINGS you likely will want to cover: 1.  The Circumstance – the reason why you chose to hire a temp rather than a core worker.  Why does their job, even if temporary, exist? What goals must be reached in order for the employee’s work to be considered successful? You might be amazed at how important it is to share your reasons for hiring a temp instead of a core employee – it gives the temp a sense of purpose, sometimes showing them how they are both a unique and special contributor to an important team goal, “I chose to bring on as a temp, because I needed a level of skill and experience I didn’t have with my current team. Your skills are so strong in (describe) we are going to let you take the lead in those areas where that skill is needed.” A temp, who clearly knows you value them as a “contributor” if only for a short period, is an employee you can count on to go out of their way to “make a difference.” 2.  Your Expectations and Priorities.  “In order for our time together to be considered successful, I need you to__________________.” Define the work outcome you are trying to achieve, how success will be defined and the impact of success. Examples of goals might be, 1) “I need you to complete this project within the time frame frames we’ve discussed,” 2) “I need you to work very cooperatively with our accounting team who is watching this project with a very critical eye” or, 3) “I need you to bring any issues to my attention right away as it is important that we work through any and all problems very quickly. Senior management has their eyes on this project.” The impact of their work is also an important element to be communicated, “This project is one of three projects we will be working on this year that are most related to our company’s ability to compete for business in South America.” 3.  Explain when, how and how often they need to be checking with you.  If you need quick updates at the end of each day, let them know. If you want them to stop by your office at least once a week, let them know. Knowing what you expect from them in terms of keeping you informed is a key element of placement success. We’ve seen very talented temporary or contract employees not meet our customer’s expectations simply because they didn’t know when or how often to communicate with our client. 4.   Identify challenges and what they should do when they encounter them.  “I want you to know you are likely to uncover challenges with_______________________. When that occurs, I want you to get help from George who knows how to push through these types of obstacles.” Fill in the blank, honestly and completely, so that your temporary worker knows what to expect and how to get issues resolved. 5.  Your hiring policies. The employees’ chances of being hired.  Don’t beat around the bush – implying there is a chance your temporary employee can be hired if that chance is minimal. At the same time, if the chances are good that their time as a temp is looked on as an audition for a direct hire opportunity, let them know. Describe the policies and processes in place that allows a hiring manager to consider (or not consider) hiring a temporary employees and what they would need to do in order to be considered. If you have clear policies, you can expect your staffing vendor to have shared this information with their employee prior to their placement, but re-stating these policies during an onboarding process, is a good way to reinforce the rules. Some hiring managers will imply a higher probability of hire than actually exists as a way to keep the temporary employee motivated. In fact, just the opposite is what’s created when the offer of employment isn’t forthcoming. Kyle Update SignatureThe onboarding of temporary employees is another area of managing a flexible workforce that needs careful planning and preparation. The PACE Staffing Network typically works closely with our employer clients to share the responsibility of a well engineered communication process where both PACE and our clients need to pay a role. For more information about employee onboarding and other factors important to managing a high impact flexible workforce, contact me, Kyle Fitzgerald, at kylef@pacestaffing.com. I am PACE’s Director of Business Operations and part of what I do is consult with employers on how to use temporary/flexible employees in ways that create a competitive advantage.  

A Quick Look At Flexible Staffing Strategies 2009-2014

by Jeanne Knutzen | April 2, 2014

0 Blog, What's New in Staffing? contract staffing, contract worker, Job Growth, Seattle Staffing, Seattle Staffing Agency, Temp to hire, temp worker, temporary agencies, Temporary Staffing

As we have been reporting for the last several years, the “industry category” that has been consistently growing since the 2007 recession ended is the “temporary help” industry, which includes employees of agencies providing temp and contract workers to employers. Current indicators suggest that this trend will continue into 2014, with the Department of Labor projecting that the number of flexible employees who work in short term temporary jobs will grow at double the rate of core jobs over the next decade. In the years between 2009 and 2013, “temps and contract” workers accounted for 15% of all job growth in the US. In 2013, 2.9 million people worked in temporary roles, representing an increase of 28% since 2010 compared to a 5% growth rate for all other jobs. In many regions across the country, the share of job growth credited to temporary and contract jobs were even more significant. In Cincinnati, for example, the increased number of temp and contract workers accounted for over 65% of overall job growth, 51% in Milwaukee, 46% in Kansas City, and 40% in both Chicago and Philadelphia. In fact in most metro areas of the US, a significant percentage of local market job growth came from temporary or contract jobs. According to a recent Career Builder survey, the temporary/contract jobs that will grow at the highest rate in 2014 will be:

  • Human Resource Specialists, which is a job category that will grow by 4%, representing the folks the temporary help industry hires to provide services to their clients. Average earnings for these HR professionals are targeted to be close to $27/hr.
  • Customer Service Reps will grow by 3%, with an average pay rate of $14.70/hr.
  • Admin Assistants will grow by 3%, with an average pay rate of $15.58/hr.
  • Help Desk personnel will grow by 3%, with an average pay rate of $22.32/hr.
Other temporary job categories scheduled to grow by 3% or more include Construction Workers, Registered Nurses, Bookkeeping or Accounting Clerks, Maintenance and Repair Workers, Inspectors/Testers, Truck Drivers, Machinists, and Sales Reps... which speaks to the growing diversity of the new flexible workforces. NancyA different Career Builder survey found that 42% of employers plan to use (more) temporary and contract workers in 2014, with 43% intending to hire their temporary employees into full time permanent staff. The “temp to hire” employee auditioning strategy is definitely alive and well. There is no question that since our last recession, the growth in flexible workforces and the staffing strategies that are creating them has far outpaced the growth in core employment. This trend is targeted to continue and suggests the need for employers to expand their use of flexible workforce strategies as a way to stay competitive both in terms of costs and profits. The drivers of this shift to workforce flexibility are the usual culprits—the need to optimize workforce productivity, to lower fixed operating costs, and to move quickly and nimbly in volatile markets. For more information about how to create a temporary workforce, and/or develop or apply flexible workforce strategies in your work environment, contact our Vice President of Partnership Development at nancys@pacestaffing.com or call Nancy Swanson at 425-454-1075 ext. 3010.

Temp to Hire Strategies – Do they Work? Do they Reduce or Increase our Staffing Costs?

by Jeanne Knutzen | December 12, 2013

0 Blog, Flexible Staffing Strategies, INFO AND RESOURCES FOR EMPLOYERS, Recruiting. Best Practices, Temp-to-Hire. Best Practices agency staffing, contingent staffing, contract staffing, direct hire, PACE Staffing Network, Seattle Staffing, staffing, temp staffing, temp to hire staffing

We get asked these questions all the time and each time our answer is a resounding, YES! Temp to Hire staffing strategies reduce costs of hire, lower the costs of early hire turnover, and provide employers with quick and easy access to hard to find talent pools—in a “just in time” format. HR departments, while sometimes quick to criticize a temporary or contract workforce as being less committed or talented than their core workforce, generally like a certain percentage of their workforce as contingent as they represent employees who can be converted to direct hire status quickly when business heats up. But the real value of contingent workers is not just in providing companies with increased flexibility, but also the ability a contingent workforce provides for companies to tackle change quickly, with quick access to employees whose skill sets are unique and not easily developed “within.” Temp to hire strategies directly impact an organizations recruiting, staff and organizational development costs, impacting a company’s ROI for years to come. Temp to Hire contingent workers also impact bottom line profitability by driving down unemployment claims, workers compensation claims, upgrading employee quality (only the very best employees are eventually hired), and keeping core workers  “on their toes” with a fresh pool of new talent becoming the workplace norm. NancyThe mathematical difference between the costs of an auditioning employee compared to the costs of a fully benefited core hire almost always pencil in favor of the temporary worker as the lower cost solution. The design and execution of temp to hire staffing strategies is a core area of expertise for the PACE Staffing Network. Over 35% of the employees we place on temporary or contract assignments end up being hired by PACE clients each year. For programs specifically designed for hiring, the conversion rate can be closer to 85%. For a personal consultation on the effective utilization of temp to hire staffing strategies and to do an analysis of how a temp to hire model could impact your overall staffing costs, contact me, Nancy Swanson at nancys@pacestaffing.com, I am PACE’s VP of Partnership Development.