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All About Service Employees International

 

The Service Employees International Union (also known as SEIU) represents over 2 million members who work jointly to ensure the dignity and work of employees if reflected in the opportunities, compensation and benefits they receive. This is a great opportunity to get your foot in the door to a company that consistently promotes from within and strives to further employees skills and responsibilities to foster career growth. The longer you’re on the job, the more advanced your work will become! If you enjoy helping others extend their potential and open themselves up to new opportunities, this job is for you! As a Benefit Services Coordinator, you will be assisting union members by answering questions and providing information regarding education, training programs, job contracts and employee benefits.

Quick Facts

  • Year Founded: 2002
  • Number of Employees:
  • Typical Work Hours: 9:00AM-6:00PM (M-F)
  • Company Perks: Company paid healthcare, 401K, and complementary ORCA transit card

 

Learn more about SEIU on their website!

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Frequently Recruited Roles

  • Benefit Service Coordinator (Direct Hire)
  • Bilingual Benefit Service Coordinator (Direct Hire)

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Compliance (Eligibility to Work)

  • I-9 Employment Eligibility Verification
  • Background Check

 
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Hiring Process

Interview process will include an initial phone interview, followed by an in-person group interview, than an offer can be made to candidates.

  • Steps in the Hiring Process include:
    • Initial phone screening interview
    • An in-person, panel-style interview onsite at SEIU
  • Types of Interview Questions You’ll Be Asked
    • Questions will revolve around previous your customer service skills and your ability to de-escalate situations
    • Questions where you will be asked to display problem solving and critical thinking
  • After the interview, can you send a thank you note to your interviewer?
    • Yes, a thank you not can be sent to a PACE recruiter, who can then deliver it to the hiring manager
  • Types of Questions You Should Ask Your Interviewer
    • SEIU’s training processes
    • Potential challenges within the role
    • Inquire about social justice and mission driven impact within the organization

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Work Environment & Dress Code

SEIU’s work environment is similar to that of an Administrative Office and Call Center – strong communicators and personable employees thrive here! SEIU is also great for someone who enjoys working within a team-oriented environment but can also be an individual contributor capable of being self-directed. Within the office, each employee will have their own individual desk and cubicle within an open concept environment where 35-40 service representatives work daily. SEIU is a very community-based organization, so you’ll be invited to participate is certain union-related events and exciting outreach initiatives!

The organization frequently uses external recruiting resources like PACE to fulfill their hiring and business needs on both temporary and direct hire basis. PACE has placed many candidates at SEIU over the past few years who have had great feedback regarding their experience working at SEIU and have appreciated the thoroughness of the training they receive. The classroom-style training and job shadowing for new employees sets them up for success in this organization!

The dress code at SEIU for a job interview is Business Casual but once hired the dress code is Casual attire which includes jeans (with no holes) and clean tennis shoes if desired.  Employees are expected to maintain professional grooming standards and be clean shaven.

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Parking, Location & Transportation

There is very limited (and expensive) public parking available within the area that SEIU is lcoated. . Public transportation is strongly suggested and SEIU will provide new hires with a pre-paid ORCA card.

Downtown Seattle (2nd Ave.) 215 Columbia St, Seattle, WA 98104

Field Employees

Ezekiel M.

Member Services Representative (Bilingual – Spanish)

What do you enjoy most about working at SEIU?

Working at SEIU 775 by far has been the best opportunity to come my way.

What makes SEIU different than other places you have worked?

The training is very thorough, we take the time to answer all questions and allow us to take the time to practice the content given during the training. They provide time to speak to other representatives and create relationships that I believe are necessary in a work place.

What advice would you give you a candidate interviewing at SEIU?

The leadership I believe is absolutely wonderful. Having leadership that stands with you and helps you grow in this organization is great. They do have great coaches that are very helpful in the process of working here. Leadership did a great job with getting us set up to work from home in our current situation.

What company perks does SEIU offer?

SEIU 775 is a great place to work. The leadership, training, and benefits make it a great place to be at.

Rachel H.

Member Services Representative

What do you enjoy most about working at SEIU?

I love it here!  I love how it feels like working with family and close friends

What makes SEIU different than other places you have worked?

Everyone is truly out to help each other and not only looking out for themselves.

What advice would you give you a candidate interviewing at SEIU?

Be positive, be punctual, be present.

What company perks does SEIU offer?

Company paid insurance, sick time, PTO, potlucks and birthday cakes!