PACE News!

What Makes PACE Such a Great Partner!

by Sara Bennett | February 20, 2023

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We don’t like to brag, but one of the things we think is really special about PACE Staffing Network, is our track record of success when it comes to retaining clients.  In an industry where client relationships are historically fickle with client turnover across the board exceeding 50% a year, the fact that so many PACE clients have been with us 20 years or longer is something we think is worth talking about.

How do we do it?

I think it starts with how we view ourselves – as partners not vendors – avoiding all those mistakes we see our competitors making that can’t help but believe causes their clients to look elsewhere for more or better.

Here are 6 things we do (that most of our competitors don't) that we know makes us a great partner....

  1. We work in teams which creates the consistency in service and outcomes our clients can rely on!  At PACE how you experience our services is not dependent on you being assigned to work with one of our staffing superstars!   When someone on one of our client teams is absent or, god forbid, gets hit by a truck, there is always another member of the team who can slip into their spot, assuring our clients that their service from PACE doesn't miss a beat.   PACE clients never get one of those “Hi – Im your new Account Manager and would like to get to know you” e mails – first of all because we have very low levels of internal staff turnover, but more importantly our clients already know their team, people already familiar with who they are and what they do.  Our team approach purposefully creates a better and more consistent service for PACE clients!
  1. Our mindset is not on selling our clients anything, but helping them solve their staffing problems.  And there is a big difference.  Our interactions with clients are all about uncovering what's unique about them - their pain points, finding the solution that fits them, not us.   If that solution happens to be one of the services we offer, we’re all in.  But even if it isn't, we don't stop until we know there's a solution in place.  That's why we built the network in PACE Staffing Network, which refers to the partnerships we’ve formed with other staffing agencies and companies, who, in aggregate can offer our client’s specialized solutions in all facets of their business that PACE doesn’t personally provide.   We’re serious about providing solutions even if those solutions aren't something we can personally deliver! 
  1. We’re really good with feedback.  While a lot of vendors ask for feedback, very few actually make changes based on that feedback.    It’s a big deal for us to get a suggestion from a client and turn that suggestion into a change in process that works better not just for the client who made the suggestion, but other clients as well.  Many of our best partnerships started with a problem that our vendor level competitors wouldn’t or couldn’t solve because they couldn't move out of their "cookie cutter" mindset.  It was not by mistake that we made it one of our key differentiators to be “world class” at customization.
  1. We are always transparent – particularly when it comes to pricing. Our pricing models are rationalized based on one thing – the costs we incur to deliver something our client’s value compared to the costs of alternative solutions.  And for us transparency is all about at least once a year laying out all the costs we incur to deliver our services and asking our client’s if we are delivering the value we promised or they expected.   One of our most popular blogs was created to help potential clients understand all the elements that get factored into a temporary staffing bill rate.  We followed that up with a blog to help employers negotiate more effectively with their  staffing vendor.
  1. We do our homework. When we help a client find that “just right” employee for either a temporary, direct hire, or temp to hire staffing model, our conversations with clients are anything but one and done.  We go in depth into any facet of your work environment or needs that we know from experience that will impact the success of the person you hire!  While many vendors in the staffing industry sound like “do you want fries with that burger”, when you ask us to find your an employee our order taking process is more like a discovery, a peeling back of the onion so to speak, to reveal what matters really.  Yes, it takes longer, but that’s an investment in a partnership we know has big payoffs both short and long term.
  1. We keep a diary. Yep, we’re like the FBI when it comes to taking careful notes and turning those notes into something actionable…either now or in the future. Every conversation we have with a customer or candidate gets captured; every nuance about how a recruiting project is being organized gets documented.   When we say “we keep an up to date profile” of each client, that’s just the tip of the iceberg.
  The difference between a vendor and a partner couldn’t be more obvious than how you experience the different ways staffing or recruiting vendors work with their clients.   PACE clients have come to “experience the difference” in the way we do partnerships so different from what others do.  Experience the difference has been our motto from the first day of our founding and has served us well.      For more information about what PACE does, how we set ourselves apart from our competitors, and our focus on the unique needs of small to medium sized Northwest business, we’d love to have a personal chat. You can reach us by using the contact form below, emailing us at  or calling us at 425-637-3312.[gravityform id="56" title="false" description="false" ajax="false"]


by Sara Bennett | August 28, 2019

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PACE's Operations Manager, Nick Black, gives back to the Healthcare community by volunteering at Seattle Children's Hospital's Stanley Stamm Camp … Read More »

PACE Recruiter and Coach Extraordinaire Cecil Jackson!

by Sara Bennett | August 2, 2019

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In addition to being a top PACE recruiter since 2013, Cecil Jackson coaches young athletes in the Spokane-area to win national championships and college scholarships! Cecil truly invests into the future of young athletes and the local community. … Read More »

The Role of Skill and Aptitude Assessments in the Hiring Process

by Sara Bennett | April 28, 2019

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PACE Staffing Network announces new partnership with WONSCORE - a state of the art candidate soft skill assessment program. … Read More »

Once Again – You Showed Us the Love! THANK YOU.

by Jeanne Knutzen | February 6, 2019

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We just got news that once again we've won the BEST OF STAFFING recognition - placing us in the top 2% of staffing agencies nationwide! … Read More »

Our Newest Team Member Loves Our Candidates and His Penguins!

by Marketing Team | March 26, 2018

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Welcome Nicholas Black to the PACE team! ‘Nick’ joins us as our new Candidate Services Manager, responsible for overseeing the candidate application process. … Read More »

Big Hearts Food Drive

by Marketing Team | March 1, 2018

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Big Hearts Food Drive, PACE Staffing Network's first quarter community give project … Read More »

Hot off the Press – PACE Staffing Network Wins Inavero’s 2018 Best of Staffing Award…

by Saam Phelps | February 27, 2018


PRESS RELEASE--PACE Staffing Network announced today that they have won Inavero’s Best of Staffing award. … Read More »

Meet Sarah Koss – Our Vice President of Services and Solutions!

by Marketing Team | November 1, 2017

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We are excited to welcome new PACE team member, Sarah Koss, who joined our team in early October 2017 … Read More »

Attention Virtual Leaders! Check out this INSIGHTS Webinar “Just for You”

by Marketing Team | October 11, 2017

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One of our 2017 INSIGHTS Webinar offered ideas for both new and seasoned leaders to learn the skills of the virtual world.  Our facilitator was local thought leader, Cynthia Clay, CEO of NetSpeed Learning Solutions. … Read More »

The PACE Staffing Network Helps Women in Need!

by Marketing Team | September 7, 2017

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The PACE Staffing Network recently celebrated "Washington Women in Need" … Read More »


by Merrill Mayer | August 18, 2017

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We are excited to announce the quarterly Insights Webinar Series beginning September 19th at 10 AM PDT. … Read More »

Our CUSTOMERS Rate PACE “Best in Staffing”!

by Lauren Molitor | August 1, 2017

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We received formal notification that PACE is in the top 2% of all staffing companies nationwide … Read More »

Support for “Colton’s Army”

by Marketing Team | September 16, 2016

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Colton is the son of a former PACE employee, who was diagnosed with Leukemia in September, 2009. … Read More »

The NHRMA Conference is Right Around the Corner…

by Jeanne Knutzen | May 25, 2016

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We’ve Signed Up to be at the NHRMA Conference in Bellevue, WA... Have You? … Read More »

Happy Holidays from PACE Staffing Network!

by Jeanne Knutzen | January 7, 2015

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Happy Holidays from PACE Staffing Network! … Read More »

PACE Enters into Partnership with Prominent Customer Satisfaction Research Firm

by Jeanne Knutzen | October 28, 2014

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The PACE Management Team is excited to announce that we have entered into a new partnership with Inavero, a highly specialized customer satisfaction research company. Inavero will conduct regular surveys of our relationships with our customers to find out how we are doing—through our client’s eyes. One of the reasons we chose Inavero is that their research methodology is very simple, plus works in real time to identify and address issues that any one customer might have with their interactions with us. NancyIn the next few weeks, we will be emailing clients who we have done business in the last three months asking for their feedback on 3 short survey questions designed to score your satisfaction with our service. Responses showing ratings of less than 6 will be routed to our internal quality control team for immediate follow up and remedy. The use of a third party customer satisfaction process is new for us and reflects a program we will be piloting for the coming year. The goal is to tap into anything out customers believe would strengthen their partnership with us and we are looking forward to getting your feedback.

Susan G. Komen 3-Day in Seattle with PSN Recruiter Amber!

by Jeanne Knutzen | October 23, 2014

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1 On September 19th, 2014 Amber Van Horn, a PACE Manager responsible for Recruiting and Service Quality, participated in the Susan G. Komen 3-Day event in Seattle, WA. The 3-Day was all about making a commitment to honor someone who is battling breast cancer—or in memory of someone lost. And it was also about playing a role in creating a world without breast cancer. 4 We could not be more proud of Amber for challenging herself on this life-changing journey. It was a 3-day journey, that for Amber, will last a lifetime! Way to go!