The PACE Management Team is excited to announce that we have entered into a new partnership with Inavero, a highly specialized customer satisfaction research company. Inavero will conduct regular surveys of our relationships with our customers to find out how we are doing—through our client’s eyes. One of the reasons we chose Inavero is that their research methodology is very simple, plus works in real time to identify and address issues that any one customer might have with their interactions with us. In the next few weeks, we will be emailing clients who we have done business in the last three months asking for their feedback on 3 short survey questions designed to score your satisfaction with our service. Responses showing ratings of less than 6 will be routed to our internal quality control team for immediate follow up and remedy. The use of a third party customer satisfaction process is new for us and reflects a program we will be piloting for the coming year. The goal is to tap into anything out customers believe would strengthen their partnership with us and we are looking forward to getting your feedback.