A Special Opportunity for a Customer Service Leader and Salesforce Guru!
Our client has asked us to find a special new addition to their staff who will oversee a team of 3 who handles their customers in all areas of contracting, billing, fulfillment and logistics. They’re looking for a candidate with strong leadership skills and experience plus high level salesforce skills – certified or close. They’re hiring direct so you’ll have a great opportunity to get fully engaged with who they are and what they do before you’re hired! If you’re currently employed they can wait for you to give notice.
You’ll report to the VP of Sales and will play a key role in their revenue growth initiatives. When problems in delivery arise – you’re the team who resolve them, working collaboratively with the sales team. You’re the team who best understands customer behavior and will liason with all areas of sales and marketing to ensure ongoing assessments of customer satisfaction.
You’ll manage your service delivery in alignment with the company’s Net Promoter metrics.
The company has several high profile customers in the US Canada, Mexico and Latin America.
Your salesforce skills have to be A+ – either fully certified or on your way to be certified. You’ll regularly create dashboards, work flows and reports to improve the team’s performance. The more proficient you are in those functionalities the better.
You’ll be a key member of the sales/marketing leadership team that is preparing for growth and looking for ways to improve all sales/servic processes along the way. Your background in process improvement will be highly valued and rewarded. You’ll be asked for your ideas regularly and will be actively involved in both change projects and data analytics – all with the intent to better facilitate the sales process and use metrics to drive marketing focus.
You’ll interface with all levels of the company including the President and Senior VPs in Sales, Marketing, Learning and Administration. You’ll need to be on top of your game communication wise.
The work environment is up beat but casual, exceptionally mission driven – with no lack of passion for either the company or its customers. The offices are beautifully appointed with an upbeat flair, and are located in the heart of Pioneer Square – where being big and bold is the thing to do! This client is no exception.
If you’ve been an customer service leader in a high performance marketing or sales environment, with the ability to think thru options strategically, and apply a high level of salesforce.com expertise to drive process and metrics improvements, we’d like to talk. You won’t be disappointed with a pay and bonus package in the $80-90K arena, depending on the experience you bring to the table.
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